Help – mobile app

I can't log in

Check:

whether you entered your email address correctly
whether your password is correct
whether CAPS LOCK is on
whether you have an internet connection
whether you are using a different sign-in method from the one you used the first time, such as Google. You must always use the same sign-in method you used initially. For example, if you first signed in with your email address, you must continue to sign in that way.

If you have forgotten your password, select „Forgot password“ and create a new one.

If you registered on ketbilietai.lt, use the same email address in the app.

I bought KETBILIETAI on a computer – how do I sign in to the app?

Important:

purchased credits are valid both in the browser and in the app
progress is synchronized automatically
no additional payment is required

I changed my phone – will I have to pay again?

No. Sign in with the same email address and you will be able to use the version you already purchased.

Your:

credits
progress
results

will be saved in your account.

Deleting your account

To delete your ketbilietai.lt account, sign in to your KETBILIETAI account.

Go to your profile. At the bottom, under DELETE PROFILE, you will see “Delete profile”. Click “Delete profile”. The system will ask you once more to confirm that you want to delete your profile (account). When you click “Delete profile”, your account will be permanently deleted along with your learning history, statistics and remaining credits.

Changing the language

Can I take tests in other languages (Russian, Ukrainian or English) in the mobile app?

No. The mobile app is available only in Lithuanian. However, you can choose a language when taking the same tests on www.ketbilietai.lt in a browser on your phone, tablet or computer.

Credits and subscription

Buying credits for studying and taking KET tests

Learning in the KETBILIETAI system requires using credits.

Available plans:

1-day access
7-day access
30-day access
monthly subscription

Once a credit is activated, you can take an unlimited number of tests during the selected period.

How credits work (credits measured in days)

A credit is activated when you start a test.

From the moment of activation:

A 1-day credit is valid for 24 hours
during that time, you can take an unlimited number of tests
unused credits are not activated

Example:
if you start a test at 18:00, the credit will remain valid until 18:00 the next day.

You can learn more about how credits work here.

Credits are not showing

If you have purchased credits, but you don't see them in your account:

log out and log back in
check whether the payment was successful
check whether you are using the same email address

If the problem persists, contact support.

How do I cancel my monthly membership (subscription)?

You can cancel your subscription at any time by signing in to your account.

Important:

after you cancel your monthly membership (subscription), access will continue until the end of the paid period,
the subscription will not be automatically renewed,
payments already made are non-refundable (Subscription rules).

How the app works

The app will not open or display images or credits after an update

Try:

Restart your phone.
Update the app: Check whether you have the latest version of the app.
Sign out and sign back in: Delete and reinstall the app (do not delete your account). Then sign out of the app and sign in again (you do not need to pay again).
If that does not help, the app files may not have downloaded completely because of a poor internet connection.
Also check whether your device has enough free storage space.
Check your internet connection. An internet connection is required because questions and images are downloaded from the server.

Does the app work without internet?

No. The app requires an internet connection.

Without an internet connection:

may not display images
some features may not work
new questions will not be downloaded
the results will not be saved on the server

Tests and learning

Learning plan

The learning plan helps you prepare for the theory exam.

The system:

recommends a learning path
allows you to monitor progress
helps identify weak points

Recommended:

take tests every day
review more difficult topics
take full tests before the exam

More information about the learning plan is available here.

Full KET test

The full test works similarly to the Regitra theory exam.

Number of questions:

Category A – 35 questions
Category B – 30 questions
Categories C and D – 40 questions

During the test:

questions are selected at random
the time taken to complete the test is measured
your level of preparedness is assessed

Can I change the question category?

Yes. You can change the category by selecting „Categories“.

Available categories:

On the website, you can choose to study for several categories at once, for example C, CE and D, or B and A.

Results and progress

Results

In the Results section you can see:

how many questions you answered correctly
how many questions you need to review
progress by topic
your level of preparedness for the exam

The system analyses your most recent tests and helps you assess whether you are ready to take the exam at Regitra.

I answered correctly, but the question is not marked green on the chart

For the question to be considered learned, you must answer it correctly at least 2 times in a row.

This helps ensure that you are better prepared for the exam.

About KETBILIETAI

Is the app suitable for preparing for the Regitra exam?

Yes. KETBILIETAI tests are based on the latest KET rules and are similar to the Regitra theory exam.

Questions are regularly updated to reflect changes in legislation.

Need help?

You can find answers to many questions about the app and how it works here: KETBILIETAI HELP.

If you cannot find the answer you need, contact us: https://www.ketbilietai.lt/en/help/

We reply on working days.

Contents

Account and login